Titan Tech Privacy Policy

Effective Date: 2/22/2025

1. Introduction
Titan Tech ("we," "our," or "us") is committed to protecting the privacy and security of the personal information we collect from our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, in compliance with applicable privacy regulations, including 10DLC (10-Digit Long Code) messaging requirements.

2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, phone number, business details, and other contact information.
  • Technical Information: IP address, browser type, operating system, and usage data from our website and IT systems.
  • Communication Data: Information related to SMS, email, and other communications sent through our services, including 10DLC messaging.
  • Client Data: Data provided by clients for managed IT services, including network credentials, system logs, and service usage information.

3. How We Use Your Information
We use the collected information to:

  • Provide, manage, and improve our IT services.
  • Authenticate users and manage accounts.
  • Communicate with clients regarding service updates, support requests, and administrative matters.
  • Ensure compliance with 10DLC requirements and other regulatory obligations.
  • Analyze system performance and security for operational improvements.

4. Sharing and Disclosure of Information
We do not sell or rent your personal information. We may share information with:

  • Service Providers: Third parties that assist us in delivering IT services, such as cloud hosting providers and telecommunications companies.
  • Legal Authorities: When required to comply with legal obligations, protect our rights, or ensure security and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of the transaction.

5. Data Security
We implement technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. These measures include data encryption, secure networks, access controls, and regular security assessments.

6. 10DLC Compliance
For messaging services using 10DLC:

  • We adhere to carrier guidelines to ensure secure, compliant message delivery.
  • Consent is required before sending marketing messages, with opt-out options provided in each message.
  • Message content is reviewed to prevent spam, fraud, and abuse.

7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and support business operations. Data related to 10DLC messaging is retained per carrier and regulatory guidelines.

8. Your Rights
You have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for processing where applicable.
  • Opt-out of marketing communications.

To exercise your rights, contact us at [Insert Contact Information].

9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.

10. Contact Us
If you have questions about this Privacy Policy, please contact:

Titan Tech
8485 Mason Montgomery Rd Sutie 4
Mason, OH 45040
Email: help@titan.tech
Phone: 513-400-4072